FAQs

How do you work out how much my dog needs?

We start from about 2.5% of body weight a day for adult dogs and 5% for puppies (2.25% for seniors), adjust for activity level and body condition, then round to the nearest half block. Each block is ¼ lb.

What if my dog gains or loses weight?

Adjust by half a block a day and keep an eye on them for a couple of weeks. You can change your box from Manage My Subscription anytime; it applies from your next 4-week box.

How does billing work?

Your subscription is a 4-week box, billed every 4 weeks, and it renews automatically. Choose 4 weekly Sunday deliveries or the whole box on one Sunday.

Can I mix raw with kibble?

Yes. Use fewer blocks a week in the box builder and feed the rest as kibble. If you're switching over, mix them across about 7 days.

How do I thaw it?

Move the next day's blocks to the fridge the night before. Don't microwave raw food. Thawed food keeps up to 3 days in the fridge.

Is raw food safe to handle?

Treat it like any raw meat: wash hands, bowls and surfaces after feeding.

How much is delivery?

Free, every Sunday, with no minimum.

Can I pause or cancel?

Anytime, from Manage My Subscription. No contracts.

Not sure your pet will like it?

Start with a trial box: every recipe in one box, no subscription.

Where do you deliver?

Metro Vancouver and the Fraser Valley, every Sunday.

Should I check with my vet?

If your pet is a puppy or kitten, pregnant or nursing, elderly, or has a health condition, it's a good idea to talk to your vet before switching diets.